Effects of Emotional Intelligence, Self-Efficacy, and Job Satisfaction on Organizational Citizenship Behavior among Employees of Tegal Regency BKPSDM
DOI:
https://doi.org/10.24905/icobis.v2i1.54Keywords:
Emotional Intelligence, Self-Efficacy, Job Satisfaction, Organizational Citizenship Behavior (OCB)Abstract
Organizational Citizenship Behavior (OCB) refers to voluntary employee behavior beyond formal job duties that can support organizational effectiveness. This study aimed to determine the effect of emotional intelligence, self-efficacy, and job satisfaction on OCB, both partially and simultaneously, among employees of the Civil Service and Human Resource Development Agency (BKPSDM) of Tegal Regency. This study used a quantitative approach with saturated sampling, involving all BKPSDM employees as the research sample. Data were collected through questionnaires and interviews and analyzed using validity and reliability tests, descriptive statistics, the Method of Successive Intervals (MSI), classical assumption tests, multiple linear regression, hypothesis testing, and coefficient of determination analysis using IBM SPSS. The results showed that emotional intelligence had a significant effect on OCB, with a t-value of 2.271 and a significance value of 0.028. Self-efficacy had no significant effect on OCB, with a t-value of −0.790 and a significance value of 0.433. Job satisfaction had a significant effect on OCB, with a t-value of 5.024 and a significance value of 0.000. Simultaneously, emotional intelligence, self-efficacy, and job satisfaction had a significant effect on OCB, with an F-value of 24.733 and a significance value of 0.000. Therefore, emotional intelligence and job satisfaction significantly affect OCB, while self-efficacy does not have a significant partial effect. However, the three variables simultaneously affect OCB among BKPSDM employees of Tegal Regency. Keywords: Emotional Intelligence; Self-Efficacy; Job Satisfaction; Organizational Citizenship Behavior (OCB)
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